Frequently Asked Questions

Answers to our most common questions

When will my pre-order ship?

We estimate devices will start shipping March 2018, in the order that orders were received. Pre-orders are charged immediately. You are able to request a refund at any time before shipping.

Where do you ship from?

We will be working with manufacturers in the UK. When Trackener ships, we anticipate delivering your device in three working days.

What accessories are included?

The Trackener Life pack includes a lycra bib, a girth strap, 2 batteries and a charger for the batteries. If you want to order an extra bib or girth strap, send us an email at .

In which countries will the device work?

The device will be configured to work in any country in the 28 countries of the European Union. Without any extra cost you will be able to use the device in a country or another.
THE DEVICE WILL NOT WORK IN AMERICA.

My horse's yard is in an area with poor signal. Will the device work?

Trackener Life device has been designed to face this kind of situation: even if it can't find any signal, it will always continue logging data about your horse’s life to send it as soon as there is a signal again. And our device can connect to any network available so it is rare that it can't manage to connect at all. If the signal is really poor, for all the data to get sent you might have to move the device outside the stables for example or to a zone with a good signal.

How often will I need to charge the batteries?

The batteries should last for at least 7 days. We recommend having 2 pairs of batteries so that you can swap them as soon as they get empty while still having your horse being monitored.

Can Trackener device connect to my phone using Bluetooth?

No, Trackener Life device is only capable of sending data using GSM communication (2G or 3G network). This enables you to get the data and alerts even when you're not by your horse.

Isn't there a risk of rubbing my horse?

We've been designing our bib by inspiring ourself from the anti-rub bib frequently used so it shouldn't rub your horse. Horses of all size and shapes have been wearing it during several days in a row and we have kept improving the design to avoid risks of rubbing as much as possible.

My horse destroys lots of rugs, is it risky to put Trackener Life on him?

The position of our bib on the horse's body makes it very difficult for horses to get rid of it. But if that happens, the device should be resistant enough to survive until you pick it up and you will just have to buy a new bib from us in order to use the device again.

I have a pony, will the bib fit?

Our bib currently fits any horse between 14.3hh and 17hh. If you have a pony and want to use Trackener Life, please send us an email at .
The girth strap has been designed to fit any size of girth (including with stud guard).

Will Trackener Life system always alert me if my horse is colicing?

Trackener Life has been developed to alert you in real time in case of problems. However we cannot guarantee that our system will always detect signs of distress accurately. By working with veterinary clinics, we will keep improving the detection algorithms so that they can be as accurate as possible. And thanks to the intelligence in our software, the longer you've been using Trackener on your horse, the more accurate the detection system will be.

I have several horses. Can I buy only one device and put it on each of them at different periods of time?

We highly discourage you from doing this as it will mix up the data. The real power in Trackener Life lies in the data analysis done over time and in allowing you through the app to identify problems from sudden changes in your horse's behaviour or activity. If the data are mixed up between horses, it will be almost impossible to detect or learn anything.
If however you want to use Trackener Life only for monitoring your horses' training sessions, then write us an email at .

Can Trackener Life be used for equine research purposes?

Yes, of course. We will always be happy if our device gets used to analyse further the equine health, welfare, behaviour, nutrition etc. Please write us an so that we can discuss about how we could satisfy your needs.

Can't find what you are looking for?

Please contact us at or use our live chat and we will answer any questions you may have that are not covered in this section.

PRE-ORDER YOUR DEVICE NOW

Order Trackener Life now at 30% off .
Limited quantities available only!

Pre-Order Now
Get the latest updates