Last updated: October 1st, 2017.
Please read these terms and conditions.
As we can accept your Pre-Order and make a legally enforceable agreement without further reference to you,
you must read these terms and conditions to make sure that they contain all that you want and nothing that
you are not happy with.
Application
1. These terms and conditions will apply to the purchase of the goods by you (the Customer or you). By
pre-ordering any of the Goods, you agree to be bound by these terms and conditions.
2. We intend that these terms and conditions apply only to a Contract entered into by you as a Consumer. If
this is not the case, you must tell us, so that we can provide you with a different contract with terms
which are more appropriate for you and which might, in some respects, be better for you (e.g. by giving you
rights as a business).
Information about us and how to contact us
3. We are Trackener Ltd a company registered in England and Wales under number 09783413 whose registered
office is at 41 Teal Star Place, London, E1W1AB with email address contact@trackener.com (the “Supplier” or
“us” or “we” or “our”).
4. If we have to contact you, we will do so by telephone or by writing to you at the email or postal address
provided to us in your Pre-Order. All personal information provided by you will be strictly retained under
the terms of our Privacy Policy.
Interpretation
5. The following definitions apply to these terms and conditions:
• “Consumer” means an individual acting for purposes which are wholly or mainly outside his or her trade,
business, craft or profession;
• “Contract” means the legally-binding agreement between you and us for the supply of the Goods;
• “Delivery Location” means your address or other location where the Goods are to be supplied, as set out in
the Pre-Order;
• “Goods” means the goods advertised on the Website that we supply to you of the description, and in the
quantity, as set out in the Pre-Order;
• “Pre-Order” means the Customer’s accepted pre-order for Goods to be supplied by us, as submitted following
the step by step process set out on the Website;
• “Privacy Policy” means the terms which set out how we will deal with confidential and personal information
received from you via the Website, as set out at http://www.trackener.com/privacy.html ;
• “Terms of Service” means the terms which set out how we will deal with confidential and personal
information received from you via the Website, as set out at http://www.trackener.com/terms-of-service.html
;
• “Website” means our website, www.trackener.com on which the Goods are advertised.
6. When we use the words “writing” or “written” in these terms, this includes emails.
Our Contract with you
7. The Pre-Order process is set out on the Website. Each step allows you to check and amend any errors
before submitting the Pre-Order.
8. A Contract will be formed for the Goods pre-ordered only when you receive an email from us confirming the
Pre-Order (the “Pre-Order Confirmation”). You must ensure that the Pre-Order Confirmation is complete and
accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the
Pre-Order placed by you.
9. You will receive the Pre-Order Confirmation within a reasonable time after making the Contract, but in
any event not later than the delivery of any Goods supplied under the Contract.
10. We will assign you an order number which will be set out in the Pre-Order Confirmation. It will help us
deal with your queries if you can state your order number whenever you contact us about a Pre-Order.
11. When an Pre-Order has been submitted on the Website, we may not be able to accept an order due to supply
problems, although we will inform you of this rejection in writing and will not charge you for the Goods
pre-ordered.
12. You can only submit a Pre-Order for the Goods if you are eligible to enter into a Contract and are at
least 18 years old.
13. Please note that your use of the Trackener Life mobile application and the Trackener Life wireless
device is subject to our Terms of Service.
Goods
13. The description of the Goods is as set out in the Website, catalogues, brochures or other form of
advertisement. Any description, including any images of the Goods, is for illustrative purposes only and
there may be small discrepancies in the size and colour of the Goods supplied.
14. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any
information or specification you provide is accurate.
15. All Goods advertised for sale on the Website are subject to availability.
16. We reserve the right to make any changes to the Goods which are necessary to in pre-order to:
• comply with any applicable law or safety requirement; or
• implement minor technical adjustments and improvements,
If such changes are necessary, we will notify you of these changes in writing.
17. You agree that you shall only use the Goods purchased for personal purposes, and that you shall not
purchase the Goods with an intention to resell them in any manner whatsoever. You shall not reverse engineer
the Goods or use the Goods to create a competitive product.
Your rights to make changes
18. If you wish to make a change to the Goods you have pre-ordered please contact us. We will let you know
if the change is possible. If it is possible we will let you know about any changes to the price of the
Goods, the timing of supply or anything else which would be necessary as a result of your requested change,
and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the
consequences of making the change are unacceptable to you, you may want to end the Contract (see ‘Your right
to cancel’).
Price and Payment
19. The price of the Goods, and any additional delivery or other charges, is that set out on the pre-order
pages of the Website at the date of the Pre-Order, or any such other price as we may agree in writing.
20. Prices and charges include VAT at the rate applicable at the time of the Pre-Order.
21. Except in the event of a manifest error (see below, paragraph 23), any price quoted for the Goods is
valid for a maximum period of one day from the day on which you see it on the Website, unless we expressly
withdraw it at an earlier time.
22. It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly
priced. We will normally check prices before accepting your pre-order so that, where the correct price of
the Goods at your pre-order date is less than our stated price at your pre-order date, we will charge the
lower amount. If the correct price of the Goods at your pre-order date is higher than the price stated to
you, we will contact you for your instructions before we accept your pre-order.
23. If we accept and process your Pre-Order where a pricing error is obvious and unmistakeable and could
reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you
have paid and require the return of any goods provided to you.
24. You must pay by submitting your credit or debit card details with your Pre-Order. We will charge your
debit or credit card immediately.
You will be charged the full Price of the Product(s) at the time of placing the Pre-Order. If the Company is
unable to commence shipping of the Product(s) on or before the one-year anniversary of placing the
Pre-Order, if desired the Company shall process a full refund to you. All Pre-Orders are handled through the
Tilt/Open payment gateway. Accepted methods of payment are Visa, Master Card, American Express in addition
to other methods as may be made available from time-to-time by the payment gateway provider. Your placing of
a Pre-Order constitutes your express agreement to the Company of charging the full Price of the Product(s)
at such time.
Delivery
25. The costs of delivery in relation to any Pre-Order will be displayed to you on our Website at the time
you submit a Pre-Order.
26. Although the Company will make every effort to begin shipping Products as soon as reasonably
practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is
therefore subject to change, and the Company does not represent or warrant that it will be able to ship the
Product by the ETD. In the event of a delay outside of our control, and after we’ve done everything possible
to minimise the delay, the Company is not responsible for any damages that may occur as a result, nor shall
it be obligated, except as set forth in these Pre-Order Terms, to provide any discounts, refunds or credits
due to any such delays. Products will be shipped in the order in which Pre-Orders are received by the
Company. We will provide you updates with respect to such a delivery schedule.
27. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from
cancelling the Pre-Order for any Goods or rejecting Goods that have been delivered and, if you do this, we
will (as your sole and exclusive remedy) without delay return all payments made under the Contract for any
such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us at your
expense before your payments made under the Contract will be returned.
28. We generally deliver to addresses in the European Union. If, however, we accept a Pre-Order for delivery
outside these areas, you may need to pay additional import duties or other taxes which will be notified to
you at the time you submit your Pre-Order.
29. If you, or your nominee fail, through no fault of our own, to take delivery of the Goods at the Delivery
Location, we may charge you the reasonable costs of storing and redelivering the Goods. If, despite our
reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the
Contract.
30. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or for any other
genuine and fair reason, subject to the above delivery provisions, and provided you are not liable for extra
charges.
31. We may have to suspend the supply of Goods in order to:
• deal with technical problems or make minor technical changes;
• update the Goods to reflect changes in relevant laws and regulatory requirements; or
• make changes to the Goods as requested by you or notified by us to you.
Risk and Title
32. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. You must,
if reasonably practicable, examine the Goods before accepting them.
33. You do not own the Goods until we have received payment in full. If full payment is overdue we can
choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which
case you must return the Goods or, if you reside in the United Kingdom only, allow us to collect them.
Conformity and Guarantee
34. We are under a legal duty to supply Goods that are in conformity with this Contract.
35. Upon delivery, the Goods will:
• be of satisfactory quality;
• be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is
made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our
skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
• conform to their description.
36. The guarantee at paragraph 37 is in addition to your legal rights in relation to Goods that are faulty
or not as described.
Your right to cancel
37. Subject as stated in these Terms and Conditions, you can cancel this Contract without giving any reason
at any time from the date of the Contract until the day which is 30 days from the day on which you (or your
nominee) receive the Pre-Order contract (the “Cancellation Period”), and receive a full refund.
38. If you cancel this Contract within the Cancellation Period, we will reimburse to you all payments
received from you, including the costs of delivery, except for:
• supplementary costs arising if you chose a type of delivery other than the least expensive type of
standard delivery offered by us; and
• deductions for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by
you (i.e. handling beyond the sort that might be reasonably allowed in a shop). This is because you are
liable for that loss and, if that deduction is not made, you must pay us the amount of that loss. If we
refund you the price paid before we are able to inspect the goods and later discover you have handled them
in an unacceptable way, you must pay us an appropriate amount.
To exercise your right to cancel, you must inform us of your decision to cancel this Contract by a either
completing the Model Cancellation Form set out at Schedule 1 of these terms and conditions and sending to
support@trackener.com , or by sending a clear statement setting out your decision to cancel your Pre-Order
to support@trackener.com.
Timing of reimbursement
39. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not
later than the earlier of:
• 14 days after the day we receive back from you any Goods supplied; or
• 14 days after the day you provide evidence that you have sent back the Goods.
40. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement
without undue delay, and not later than 14 days after the day on which we are informed about your decision
to cancel this Contract.
41. We will make the reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the
reimbursement.
Returning Goods
42. If you have received Goods in connection with the Contract which you have cancelled, you must send back
the Goods without delay and in any event not later than 14 days from the day on which you communicate to us
your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14
days has expired.
43. We will pay the cost of the return for all Goods ordered as part of the Pre-Order sale.
Our right to end the Contract
44. We may end the Contract for Goods at any time by writing to you if you do not, within a reasonable time,
allow us to deliver the Goods to you or collect them from us.
45. You must compensate us if we end the Contract in the situation set out in paragraph 47 above. We will
refund any money you have paid in advance for Goods we have not provided but we may deduct or charge you
reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
Excluding liability
46. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking the Contract, or our failing to use reasonable care and skill, but we are
not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it
is obvious that it will happen or if, at the time the contract was made, both we and you knew it might
happen, for example, if you discussed it with us during the sales process.
47. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of our employees,
agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in
relation to the Goods (including the right to receive Goods which are: as described and match information we
provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any
particular purpose made known to us; supplied with reasonable skill and care and, where installed by us,
correctly installed); and for defective Goods under UK Consumer Protection Legislation.
48. We are not liable for business losses. We only supply the Goods for domestic and private use. If you use
the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of
profit, loss of business, business interruption, or loss of business opportunity.
49. To the extent permitted under law, in no event shall Trackener’s liability for damages arising in
connection with any goods exceed the purchase price of the goods paid by you. These limitations will apply
whether the liability arises in contract, tort (including negligence), strict liability, under statute or
otherwise.
Intellectual Property
50. Trackener Ltd and its licensors own all intellectual property rights in the Goods. You shall acquire no
interest or rights in Trackener’s intellectual property by virtue of this Agreement.
Changes to these terms and conditions
51. We have the discretion to changes these terms and conditions at any time. If we make any such changes we
will notify you, and you may then contact us to end the Contract before the changes take effect and receive
a refund for any Goods paid for but not received.
Other important terms
52. We may transfer our rights and obligations under these terms to another organisation. We will always
tell you in writing if this happens and we will ensure that the transfer will not affect your rights under
the Contract. If you are unhappy with the transfer you may contact us to end the Contract within [30 days]
of us telling you about it and we will refund you any payments you have made in advance for Goods not
delivered.
53. You need our consent to transfer your rights to someone else (except that you can always transfer our
guarantee). You may only transfer your rights or your obligations under these terms to another person if we
agree to this in writing. However, you may transfer our guarantee to a person who has acquired the Goods. We
may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now
the owner of the Goods.
54. Nobody else has any rights under this Contract (except someone you pass your guarantee on to). This
Contract is between you and us. No other person shall have any rights to enforce any of its terms.
55. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs
of these terms operates separately. If any court or relevant authority decides that any of them are
unlawful, the remaining paragraphs will remain in full force and effect.
56. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in taking steps
against you in respect of your breaking this Contract, that will not mean that you do not have to do those
things and it will not prevent us taking steps against you at a later date.
57. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
58. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs
customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5
days. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the
Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern
Ireland.
SCHEDULE 1 – MODEL CANCELLATION FORM
To Trackener Ltd
Widegate Studio, 23 Widegate Street
London
E1 7HX
support@trackener.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for
the supply of the following service [*],
Pre-Ordered on [*]/received on [*]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
